Privacy Policy

HomeServiceSalons24 provides on-demand beauty services at your home, hotel, or office in Dubai, Abu Dhabi, and other areas in the UAE.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or book services with us.
 

1) Information We Collect

We may collect the following types of information:

A. Information you provide

• Contact details: name, phone number, email address

• Booking details: service selected, appointment date/time, location (home/hotel/office address), notes or preferences

• Payment details: payment method and transaction details (we do not store full card details if processed by a payment provider)

• Communications: messages sent via forms, email, phone, or WhatsApp and any attachments you choose to provide

B. Information collected automatically

• Device and usage data: IP address, browser type, pages visited, time spent, referring URLs

• Cookies/trackers: used for site functionality, analytics, and improvement (see Section 7)

C. Sensitive information
Our services may involve beauty/skin or personal preferences. Please avoid sharing sensitive medical information on the website unless necessary for service delivery. If shared, we handle it with added care and only use it to provide the service.
 

2) How We Use Your Information

We use your information to:

• Provide and manage bookings and deliver services at your requested location

• Contact you to confirm appointments, changes, and service updates (including via WhatsApp/phone where applicable)

• Process payments and prevent fraud

• Provide customer support and handle complaints

• Improve our website, services, and user experience

• Send marketing messages only where permitted by law or with your consent (you can opt out anytime)
   

3) Legal Bases for Processing (where applicable)

Depending on circumstances, we process your data because:

• It’s necessary to perform our contract with you (booking and providing services)

• We have legitimate interests (service improvement, security, fraud prevention)

• We must comply with legal obligations

• You have provided consent (e.g., marketing communications)
   

4) How We Share Your Information

We may share information only as needed with:

• Beauty professionals/service providers assigned to your booking (to fulfill the service)

• Payment processors to complete transactions

• Technology providers (hosting, analytics, customer communications)

• Legal/Regulatory authorities if required by law or to protect rights/safety

We do not sell your personal information.
 

5) International Transfers

Our service is offered in the UAE. Some service providers (e.g., hosting/analytics) may process data outside the UAE. Where this happens, we take steps to ensure appropriate safeguards are used.
 

6) Data Retention

We keep personal data only as long as necessary to:

• Provide services and maintain business records

• Comply with legal/tax requirements

• Resolve disputes and enforce agreements

Typical retention periods:

• Booking records: [e.g., 12–36 months]

• Marketing contacts: until you opt out or request deletion
  (Adjust to match your business/legal needs.)
   

7) Cookies & Analytics

We may use cookies and similar technologies to:

• Ensure the site works properly

• Understand traffic and usage patterns

• Improve performance and content

You can control cookies through your browser settings. Disabling cookies may affect site functionality.
 

8) Marketing Preferences

If you receive promotional messages from us, you can opt out anytime by:

• Clicking “unsubscribe” (if available)

• Replying “STOP” on SMS/WhatsApp (if used)
   

9) Your Rights

Depending on applicable laws, you may have rights to:

• Request access to your personal data

• Correct or update inaccurate information

• Request deletion of your data

• Object to or restrict certain processing

• Withdraw consent (where processing is based on consent)

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10) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to minimize risk.
 

11) Children’s Privacy

Our website and services are not intended for children under [18]. We do not knowingly collect children’s personal data.
 

12) Third-Party Links

Our site may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies.

 

13) Changes to This Policy

We may update this Privacy Policy from time to time. We’ll post the updated version on this page with a new “Effective Date.”